This website requires JavaScript, please enable javascript or update your browser.

Cookies Policy

Welcome to CLUBZERØ. We use certain cookies in order to help us to improve our services, products, the CLUBZERØ App and CLUBZERØ website (together the Platform).

Frequently Asked Questions

Customers

Do you charge anything to use the service?

CLUBZERØ packaging is completely free to borrow. You will only be charged if you do not return the CLUBZERØ packaging within 30 days.

Do I need to clean the packaging before returning?

No, simply scrap leftover food waste into a bin and place your CLUBZERØ containers in the CLUBZERØ drop points ready for collection. All our packaging is collected & commercially cleaned before it is redistributed.

How do I return borrowed packaging in-store?

Scan your CLUBZERØ packaging within the CLUBZERØ app and drop them off to nearest CLUBZERØ drop point.

I have returned a borrowed item but it is still showing under my account

It can take up to 10 days after returning the packaging for it to be reflected as returned. If it takes longer than this please contact the support team through the app of this link.

Do I need to scan anything?

Yes. When returning in-store, we’ve launch new features in our app allowing customers to track their packaging. Scan your items before returning them to mark them as pending and let us know they’re on their way back to us.

What happens if I keep or lose borrowed packaging?

CLUBZERØ encourages customers to return borrowed packaging to help maximise the environmental benefits. We will need to charge a small fee if an item becomes lost or is not returned in time.

Are returnables safe during the pandemic?

Yes, we follow strict guidelines to ensure that all our packaging adheres to strict government hygiene standards. 

Can I microwave CLUBZERØ packaging?

Please avoid putting CLUBZERØ packaging in a microwave as it will cause the packaging to degrade faster and can increase the chances of staining.

Who cleans the returned packaging?

Used packaging is collected and taken to one of our wash partners where it goes through a wash and QC process before being packaged and distributed to Hosts to use again and again and again.

Hosts

What is CLUBZERØ’s returnable packaging system?

CLUBZERØ is a fully circular packaging system for food and beverages that includes durable, reusable packaging, drop points for packaging returns, and full servicing including collections, washing, and redistribution.

How does CLUBZERØ’s system integrate with existing operations?

CLUBZERØ supports education, office, events, sports and other sites to get set up with training and ongoing support ensuring minimal disruptions while transitioning. We offer two service options: our full service which includes washing & servicing and our Essentials for those who prefer to manage washing & servicing in-house.

Is there a charge to become a CLUBZERØ Host?

It’s free! We don't charge anything for businesses to become a CLUBZERØ Host. The only thing you pay for is the packaging and drop points you order.

How does CLUBZERØ’s packaging solution help with sustainability?

CLUBZERØ uses up to 93% less CO2 emissions than single-use alternatives with each returnable packaging item being used an estimated 238 times vs 1 time for single-use.

What packaging options are available?

We offer a range of food and beverage sizes, drop points for returns and technology to support your transition towards ZERØ waste. You can view our full product range here

Is there a minimum order quantity?

Our packaging is packed and delivered in toteboxes, the volumes vary depending on the product. You can view our full product range here for more information on individual product volumes.

Where do customers return packaging?

Customers return CLUBZERØ packaging to drop points that are located throughout your space.

How do I get started with CLUBZERØ?

Schedule a call with the team to discuss your specific needs and volumes and guide you through the offering and implementation process. Fill in the form on this page with your requirements and we will reach out to you shortly.

What are the cost benefits of using CLUBZERØ?

We can offer significant cost savings with clients typically seeing up to 20% savings on packaging costs in the first year, increasing to around 30% in subsequent years.