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Cookies Policy

Welcome to CLUBZERØ. We use certain cookies in order to help us to improve our services, products, the CLUBZERØ App and CLUBZERØ website (together the Platform).

Frequently Asked Questions

Customers

How do I start using CLUBZERØ packaging?

Simply;

  1. Download the CLUBZERØ app and sign up. 
  2. Use the CLUBZERØ app to find your favourite restaurants and cafes offering CLUBZERØ packaging
  3. Order online or in-store, remembering to share your unique CLUBZERØ code 
  4. Enjoy your order and remember to return the packaging within 7 days to any of our drop points.
Why do I have to add my payment details?

We need payment details to guarantee the packaging you borrow in case you lose or don't return the borrowed packaging or want to arrange a collection of borrowed packaging.

Do you charge anything to use the service?

No, the service is free to use. We don't take a deposit or charge for using it. Just make sure to return any borrowed packaging within 7 days which we will make sure to remind you about.

How do I return a borrowed packaging?

Check in the CLUBZERØ app to see locations where packaging can be returned. Or alternatively arrange a collection for a small fee.

What is the packaging made of?

All of our packaging is made from 100% recyclable plastic

Do I need to scan anything?

No, our members don't need to scan any of our packaging. You will only need to provide your CLUBZERØ code when placing an order.

How long can I keep borrowed packaging?

You have up to 7 days to return borrowed packaging.

I have returned a borrowed item but it is still showing under my account

It can take up to 3 days after returning the packaging for it to be reflected as returned. If it takes longer than this please contact the support team through the help section in the CLUBZERØ app.

What happens if I keep or lose borrowed packaging?

We encourage our customers to always return borrowed packaging, it helps us to achieve our mission. We will need to charge a small fee if any packaging becomes lost or you decide to keep it.

Are reusables safe during the pandemic?

We follow strict guidelines to ensure that all our packaging adheres to strict government hygiene standards.

Can I microwave or freeze the packaging?

Yes, our packaging can be used in a microwave or popped into the freezer.

Do I need to clean the packaging before returning?

It's not necessary, all our packaging is commercially cleaned before it is redistributed. We would certainly appreciate you emptying any leftover food or liquids and giving it a quick rinse before returning. 

Hosts

How can I become a Host and offer CLUBZERØ packaging?

Apply to become a Brand Partner here and our team will be happy to get you started.

Is there a charge to become a CLUBZERØ Host?

It’s free! We don't charge anything for businesses that are signing up to be a CLUBZERØ Host. The only thing you pay for is the packaging you order.

What setup is needed to offer CLUBZERØ’s reusable packaging?

You only need an internet connection and a mobile phone running our CLUBZERØ Host app.

What packaging options are available?

We have a range of different sized cups and food containers. email us at hello@clubzero.co to find out more.

Is there a minimum order quantity?

Our packaging is packed and delivered in our reusable carriers. The current minimum order is one carrier a week. Contact us at hello@clubzero.co find out more.

How does it work?
  1. Download the CLUBZERØ - Host app on Google Play or App Store
  2. Scan customer CLUBZERØ QR code when ordering in store or enter customer code when ordering online
  3. Scan packaging QR code adding it to the customer order

Apply and sign up to be a CLUBZERØ Host here or email us hello@clubzero.co at find out more.

What do I do with customer returned packaging?

We collect all returned packaging when delivering freshly cleaned packaging.

Can businesses become Host's?

Absolutely! Contact us and we will guide you through the process.

How will CLUBZERØ help me reach our sustainability goals?

Reuse is a great way to increase sustainability and lower your business's environmental impact. We track these metrics in real time and deliver that data to you through our Host app and web dashboards.

What if a customer wants to use CLUBZERØ packaging but doesn't have an account?

To receive their order in CLUBZERØ packaging they need to be a member of CLUBZERØ to get their CLUBZERØ customer code.

They just need to downloading the CLUBZERØ app and signing up for free.

What does an online order with CLUBZERØ packaging look like when placed through the JUST EAT platform?

Orders placed online for CLUBZERØ reusable packaging will contain a customer CLUBZERØ code in the orders comment section.

Do all menu items need to be served in CLUBZERØ packaging?

No, our Host's are free to choose which of their menu items works well with our different packaging sizes. 

What do I do if a JUST EAT order has no customer CLUBZERØ code or is invalid?

If an order contains CLUBZERØ packaging it needs to include the customer CLUBZERØ code to associate the packaging with the customer. If it's missing or invalid then Host's are required not to serve the order in CLUBZERØ packaging.